How does quality assurance work?
Everybody likes to speak their mind about quality – without necessarily mentioning the verifiable standards set out, for example, in certification. People at La Comba are absolutely clear about what quality assurance is: QA is our way of identifying any service weaknesses and continuously optimising our performance.
We use expert audits to scrutinise our suppliers and other partners. On the other hand, we, your importers, undergo professional assessment ourselves in order to meet the requirements for IFS Broker certification.
Who conducts the analyses and audits?
Our quality assurance helps us maintain the high standard of our work at all times, and our retailer customers benefit directly from the resulting efficiencies. Although our quality manager and her team are accredited to perform a variety of audits, we like to cooperate with independent quality agencies in Spain to carry out quality control and supplier audits.
For instance, we arrange for test purchases to be made for comparative purposes, both from growers we know and others we don’t know. We source laboratory examinations exclusively to facilities accredited to ISO 17025 and proven to have the physical means and technical expertise to perform in-depth analyses.
How does La Comba respond to risks?
Quality assurance even helps in the case of complaints. For example, in a simulation of traceability, La Comba thoroughly scrutinises samples of selected items and directly traces all factors influencing the item in question all the way back to its origin.
In an emergency, this procedure makes it easier to find the source of contamination with pollutants, for example. If there is a risk, we can activate a ban on deliveries promptly. This level of caution is an immense benefit in terms of security for our customers.
What do you think of high standards?
By practicing quality assurance, we want you to be assured that our work consistently meets exceptionally demanding quality requirements. The investigations that are systematically conducted as part of our QA process show that these processes help La Comba to implement your standards smoothly.